J-IMS System Support
To support the J-IMS system users, IOM is seeking a partner to provide a comprehensive support team of agents capable of assisting global users with their queries and system access concerns. The following are key services:
• Help Desk Support: Offer a dedicated help desk team to address user queries, issues, and technical problems promptly.
• Log all calls and emails into the IOM Helpdesk system or forward them to Q&A desk of the government of Japan.
• Follow up with calls and emails, providing timely responses to user queries.
• Provide service five days per week, fourteen hours per day(08: to 22:00 Japan time zone)
• Monitor system performance to proactively offer support.
• Provide service in the following languages: a. a. English b. b. Japanese c. c. Mandarin d. d. Cantonese
链接 | Description | |
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https://www.iom.int/j-ims-system-support | IOM link |